General provisions
This Privacy Policy explains how Memorial.am collects, uses, stores, and protects the personal data of website visitors and customers. By using the website or placing an order, you acknowledge that you have read this policy.
Data we may collect
To operate the website and fulfil orders, we may collect your first and last name, email address, phone number, delivery address, the name of a funeral home or church, order details, technical information related to the selected payment method, and technical usage data such as your IP address, browser type, device information, cookies, and visit history.
Purposes of processing
- accepting, confirming, preparing, and delivering orders;
- contacting customers and confirming order details;
- arranging payments and recording transactions;
- creating and maintaining customer accounts;
- protecting the website, preventing fraud, and diagnosing technical issues;
- meeting accounting and other legal obligations.
Cookies and technical data
The website may use essential cookies to operate the cart, login, language selection, checkout, and other core functions. Analytics or marketing cookies may be used only in accordance with the website settings and applicable requirements. You can restrict cookies in your browser settings, but some website functions may then be unavailable or work incorrectly.
Sharing data with third parties
We may share the minimum data necessary with service providers involved in fulfilling an order, including payment systems, banks, delivery partners, hosting providers, email services, and technical support providers. Data may also be disclosed to public authorities where required by law. We do not sell customers’ personal data.
Retention and security
Data is retained for as long as necessary to fulfil orders, maintain customer accounts, retain accounting documents, and comply with legal obligations. We use reasonable technical and organisational safeguards to protect data against accidental loss, unauthorised access, alteration, or disclosure.
Your rights
Subject to applicable law, you may request information about how your data is processed, access your data, ask us to correct inaccurate information, or request deletion or restriction of processing where there is no longer a lawful basis for retaining the data. Certain information may need to be retained to comply with legal obligations.
Children’s data
The website is not intended to intentionally collect personal data from children. If you believe a child’s data has been provided to us without appropriate consent, please contact us.
Changes
We may update this policy from time to time. The new version will be published on this page and will take effect when published unless stated otherwise.
Contact
For questions about personal data or this policy, email us at info@memorial.am.
Personal data processing is described in more detail in our Personal Data Processing Policy.